Patch Management Administrator (Hourly 6 Month Assignment)

REMOTE

SUMMARY

The Patch Management Administrator is responsible for executing and maintaining enterprise-wide patching and vulnerability remediation activities across server, workstation, and infrastructure platforms. This role works from an established backlog of patch and vulnerability tickets, ensuring timely remediation, accurate documentation, and appropriate escalation when issues fall outside the administrator’s authority or technical scope.

The position plays a critical role in maintaining system security, operational stability, and compliance with organizational and regulatory requirements.

PRIMARY RESPONSIBILITIES

Patch & Vulnerability Management

  • Execute operating system, application, and infrastructure patching across enterprise environments in accordance with defined maintenance windows and SLAs.
  • Work assigned patch and vulnerability remediation tickets from a centralized backlog, prioritizing based on severity, risk, and business impact.
  • Validate patch applicability, dependencies, and potential impact prior to deployment.
  • Perform post-patch verification to confirm successful remediation and system stability.

Vulnerability Remediation & Tracking

  • Review vulnerability scan results (e.g., CVEs, severity ratings, exploitability) and map findings to remediation actions.
  • Implement approved remediation steps within defined authority, including patching, configuration changes, or mitigation controls.
  • Update tickets with accurate status, evidence, and remediation notes to support audit and compliance requirements.

Escalation & Cross-Team Coordination

  • Identify issues that cannot be resolved within assigned authority, skillset, or access level.
  • Escalate complex or blocked remediation efforts to appropriate teams (e.g., engineering, security, application owners, vendors) with clear technical context and supporting data.
  • Collaborate with security, infrastructure, application, and operations teams to drive issues to resolution.

Operational Excellence

  • Follow change management, incident management, and problem management processes during patching and remediation activities.
  • Maintain accurate system documentation related to patching procedures, exceptions, and known issues.
  • Participate in root-cause analysis for patch-related incidents or failed deployments.

Continuous Improvement

  • Identify recurring issues, systemic gaps, or process inefficiencies within the patching and vulnerability lifecycle.
  • Recommend improvements to tooling, automation, scheduling, or workflows to reduce backlog and risk over time.
  • Stay current on emerging vulnerabilities, patching best practices, and platform lifecycle changes.

CORE COMPETENCIES                                                                                

  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data
  • Problem Solving - Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations.
  • Technical Skills – Strives to continuously build knowledge and skills; Shares expertise with others.
  • Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
  • Teamwork – Balances team and individual responsibilities; Puts success of team above own interests; Supports everyone’s efforts to succeed.
  • Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively.
  • Business Acumen – Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition.
  • Cost Consciousness – Contributes to profits and revenue; Conserves organizational resources.
  • Ethics – Treats people with respect; inspires the trust of others; works with integrity and ethically.
  • Dependability – Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative – Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Planning/Organizing – Uses time efficiently; Plans for additional resources; Sets goals and objectives.
  • Quality – Demonstrates accuracy and thoroughness; Applies feedback to improve performance.
  • Quantity – Meets productivity standards.
  • Safety and Security – Observes safety and security procedures.

ROLE SPECIFIC COMPETENCIES

  • Operational discipline and attention to detail
  • Risk-based prioritization and decision-making
  • Clear escalation and communication practices
  • Ability to work independently within defined processes
  • Strong collaboration across technical teams

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

  • 3–5+ years of experience as a Systems Administrator or similar infrastructure-focused role.
  • Hands-on experience with enterprise patch management and vulnerability remediation.
  • Strong working knowledge of Windows Server, Windows endpoints, and common enterprise applications.
  • Experience working from ticketing systems and defined backlogs (e.g., ServiceNow, Jira, or equivalent).
  • Proven ability to assess scope, determine limits of authority, and escalate effectively when needed.
  • Strong documentation and communication skills, particularly in technical and operational contexts.

KNOWLEDGE, SKILLS, AND ABILITIES PREFERRED

  • Experience with vulnerability scanning tools (e.g., Qualys, Itanium, Defender Vulnerability Management, Jamf).
  • Experience with patch management platforms (e.g., SCCM/MECM, WSUS, Intune, Azure update service).
  • Familiarity with change management frameworks (ITIL or similar).
  • Scripting or automation experience (PowerShell preferred).
  • Exposure to regulatory or compliance-driven environments (e.g., CIS, NIST, HIPAA, PCI).

WORKING CONDITIONS

  • May require participation in scheduled maintenance windows, including evenings or weekends.
  • Occasional on-call or after-hours support for critical patching or remediation activities.

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